How rich is your leadership?


What is Emotional Intelligence?


“We define Emotional Intelligence as the capacity to reason about emotions, and the use of emotions to enhance thinking. It includes the abilities to accurately perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth”. 1.


EI measured 75-80% leadership success compared to 20-25% for IQ. 2.


High flying, well qualified, progressive career and considered an expert in your field. You must be a great leader!?

No doubt you know a thing or two. You don’t like to boast, but arguably you have the intellectual capacity to prove you’re a great leader. Right? Well not necessarily! Intellect and ability don’t always equal successful leadership.

But you say, “Knowledge is an essential asset to my business, it’s what ultimately drives the concept”. Yes, but if you focus all your efforts on the know-how, you could be missing a thing or two.


Emotional Intelligence, a different way of being smart, is key to high performance at all levels, particularly for outstanding leadership. 3.


In the everchanging world of business, leadership is evolving; command and control style leadership still has its advantages when an authoritative and decisive approach is ‘at times’ required. However, if relied upon too much it could potentially hinder engagement and commitment.

An engaging style of leadership should be considered and is favoured by the new generation; empowering employees to take more responsibility and participate in decision making. Employees contribute and you gain their support and commitment.


Consider the emotional needs of your business. What do your employees tell you? According to Gallup, 62% of employees are emotionally detached from their jobs. 4.


It’s a worrying thought; a disengaged workforce who feel undervalued are less enthused about performing and are liable to spread negativity to others creating an unhealthy culture. Taking the time to connect with your employees emotionally can have enormous benefits for your business.


People with positive emotional resources or emotional capital have higher levels of engagement, productivity and produce higher sales. 5.


To be truly successful, you must recognise your feelings and the feelings of those around you to adapt, influence, inspire and motivate. Living in an age of change, fast pace and business & economic uncertainty; it’s time to become savvier at recognising how to manage your emotions better and how to influence the feelings of others which could be the key to your success.


Emotional Intelligence Expert Daniel Goleman states “The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as Emotional Intelligence. Without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but they still won’t make a great leader”. 6.


Emotional Intelligence is the “something” in each of us that is a bit intangible. It affects how we manage behaviour, navigate social complexities, and make personal decisions that achieve positive results. 7.


Unlike IQ, which peaks early on in life, the good news is Emotional Intelligence can be developed over time. With practice, you will discover a more positive way to manage emotions both professionally and personally.


Truly effective leaders are distinguished by a high degree of Emotional Intelligence. 8.


So, how do you develop Emotional Intelligence? Start by firstly asking how you see yourself and how others see you. You may think you’re a great source of calm to your colleagues, but they may have a different view. Be true to yourself and accept there may be some room for improvement.

It’s best to look at Emotional Intelligence in a broader sense to identify any gaps.


A well-balanced array of specific EI capabilities actually prepares a leader for tough challenges. 9.


Resilience is an essential factor when developing Emotional Intelligence. Your ability to remain optimistic and see opportunities even in the face of adversity is vital. Remember you can’t stop the waves of life from coming at you, but you can learn to surf them better.


The RocheMartin Emotional Capital Model identifies ten dynamic emotions that drive leadership. 10.


Inner Focus

This cluster of competencies enables you to develop your leadership presence and communicate authentically and openly. This cluster includes:



Self Confidence



Other Focus

These competencies enable you to grasp the emotional dimensions of a business situation and enhance your capacity to influence others to achieve productive outcomes. The cluster includes:


Relationships Skills



Outer Focus

These competencies enable you to take on new challenges and respond creatively and effectively to new opportunities. This cluster includes:





Emotional Intelligence is responsible for 58 per cent of performance in all types of jobs and is the foundation for a host of critical skills–it impacts everything we do and say each day. 11.


So, how rich is your leadership? If you choose not to acknowledge Emotional Intelligence what could the cost be to your business?

We’ve spoken a lot about the advantages Emotional Intelligence brings to business but there’s also the moral obligation of caring for the people who give so much each and every day; their wellbeing will absolutely benefit from an organisation that chooses to embrace Emotional Intelligence.


Emotional Intelligence is entrenched in the fabric of who we are and what we do here at William Scott Consulting; we’d like to talk to you about how we can define, measure and develop Emotional Intelligence for you or within your leadership teams.


Drop us an email



  1. Mayer, Salovey & Caruso, Emotional Intelligence: Theory, Findings, and Implications, 2004
  2. Six Seconds, EQ Business, Jan 2014
  3. Emotional and Social Competency Inventory, June 2011
  4. Gallup, The State of the Global Workplace-A Worldwide Study of Employee Engagement and Well-Being, 2010
  5. Emotional Capitalists, The New Psychology of Emotional Intelligence and Leadership Success, Martyn Newman, 2008
  6. Daniel Goleman- What makes a Leader, 1998
  7. Travis Bradberry, Emotional Intelligence 2, 2009
  8. Daniel Goleman- What makes a leader, 2004
  9. Daniel Goleman, Richard E. Boyatzis, HBR, 2017
  10. Emotional Capital Report, 2016
  11. Travis Bradberry, Emotional Intelligence 2, 2009